TOTUM HEALTH PLLC

PRIVACY POLICY

Effective Date: 10/01/2026

Who We Are

Totum Health PLLC (“Totum Health,” “we,” “our,” or “us”) is an Illinois healthcare practice providing chiropractic, functional medicine, wellness, and telehealth services.

Website: https://www.livetotumhealth.com

Contact Information:

Totum Health PLLC

410 E State st. Unit A
Geneva, Illinois

Email: info@livetotumhealth.com

Phone: (630) 448-2522

This Privacy Policy explains how we collect, use, disclose, protect, and retain information obtained through our website and online services. By using this website, you consent to the practices described in this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • livetotumhealth.com
  • Website contact forms
  • Appointment request forms
  • Telehealth inquiry forms
  • Newsletter subscriptions
  • Online educational resources
  • Downloadable materials
  • Other online interactions through our website

This Privacy Policy does not apply to information collected through:

  • In-person patient visits
  • Electronic health record systems
  • Patient portals
  • Laboratory providers
  • Insurance companies
  • Third-party healthcare vendors operating under separate privacy policies

Protected Health Information (“PHI”) is governed by our Notice of Privacy Practices where applicable.

What Personal Data We Collect

Information You Voluntarily Provide

We may collect:

  • Name
  • Email address
  • Telephone number
  • Mailing address
  • Date of birth
  • Appointment request information
  • Health-related inquiry information
  • Communication preferences
  • Billing and payment information
  • Information submitted through forms or surveys

Protected Health Information (PHI)

Certain information submitted through healthcare-related forms may constitute Protected Health Information (“PHI”). When acting as a healthcare provider, Totum Health complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable. Protected Health Information is handled according to our Notice of Privacy Practices. Submission of information through general website forms does not automatically create a provider-patient relationship.

Depending on the services requested, users may voluntarily submit information relating to:

  • Medical history
  • Symptoms
  • Laboratory results
  • Health concerns
  • Lifestyle information
  • Supplement usage

Certain health-related information may constitute Protected Health Information (PHI) under HIPAA.

Information Automatically Collected

When visiting our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of access
  • Geographic region
  • Website interaction information

Why We Collect Information

We collect information to:

  • Respond to inquiries
  • Schedule appointments
  • Deliver requested services
  • Provide telehealth screening
  • Send newsletters and educational content
  • Improve website functionality
  • Improve patient experience
  • Process transactions
  • Maintain website security
  • Prevent fraud
  • Comply with legal obligations
  • Operate and improve our business

We process information based on:

  • Your consent
  • Contractual necessity
  • Legitimate business interests
  • Legal and regulatory obligations

Contact Forms

When you submit information through a website contact form, appointment request form, consultation request, or telehealth inquiry, we may collect:

  • Name
  • Email address
  • Telephone number
  • Information voluntarily provided in your message

We use this information to respond to inquiries, schedule appointments, and provide customer service. Contact form submissions are not sold to third parties.

Cookies and Tracking Technologies

Our website may use:

  • Cookies
  • Pixels
  • Tags
  • Local storage technologies
  • Similar tracking tools

These technologies help us:

  • Improve website performance
  • Remember user preferences
  • Analyze website traffic
  • Measure marketing effectiveness
  • Enhance user experience

Most web browsers allow users to disable cookies; however, doing so may affect website functionality.

Analytics

We may use analytics services, including:

  • Google Analytics
  • Google Search Console
  • Website hosting analytics
  • Marketing analytics platforms

These services help us understand:

  • Website traffic
  • User engagement
  • Website performance
  • Marketing effectiveness

Users may opt out of Google Analytics through Google’s browser add-on tools. Google’s Privacy Policy is available at: https://policies.google.com/privacy

Who We Share Your Information With

We do not sell personal information.

We may share information with trusted third-party providers including:

  • Website hosting providers
  • Email communication providers
  • Scheduling software providers
  • Telehealth platforms
  • Electronic health record providers
  • Payment processors
  • Analytics providers
  • Legal advisors
  • Accountants
  • Technology vendors

Examples may include:

  • Jane App
  • Fullscript
  • Stripe
  • Google
  • Microsoft
  • Zoom Healthcare or similar telehealth providers

Information is shared only as reasonably necessary to provide services or operate our business.

Healthcare Technology Vendors

Totum Health may utilize third-party healthcare technology vendors for:

  • Scheduling
  • Electronic health records
  • Telehealth
  • Laboratory coordination
  • Supplement dispensing
  • Patient communication

These vendors may process personal information on our behalf subject to contractual privacy and security obligations.

Telehealth Privacy

If you participate in telehealth services, additional privacy protections and informed consent requirements may apply. Telehealth services may involve secure third-party platforms used for:

  • Video conferencing
  • Scheduling
  • Documentation
  • Messaging
  • Payment processing

While reasonable safeguards are used, no electronic communication system can be guaranteed to be completely secure.

Email Communications

If you provide your email address, we may send:

  • Appointment confirmations
  • Educational content
  • Newsletters
  • Practice updates
  • Service announcements
  • Marketing communications

You may unsubscribe from marketing emails at any time using the unsubscribe link included in such communications. Transactional communications related to appointments, billing, or care may continue even if you opt out of marketing communications.

How Long We Retain Your Information

We retain information only as long as reasonably necessary for business, legal, and regulatory purposes. Typical retention periods may include:

  • Contact form submissions: up to 24 months
  • Marketing subscriber information: until unsubscribed
  • Analytics information: up to 26 months
  • Appointment request records: up to 7 years
  • Financial records: as required by law
  • Healthcare records: according to Illinois law and applicable professional standards

Retention periods may vary depending on legal, regulatory, or operational requirements.

What Rights You Have Over Your Data

Subject to applicable laws, you may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of information
  • Restrict certain processing activities
  • Withdraw consent where applicable
  • Request copies of your information
  • Request information regarding disclosures

Healthcare records may be subject to additional legal requirements and exceptions. Requests may be submitted to: info@livetotumhealth.com

Information Received from Third Parties

We may receive information from:

  • Scheduling platforms
  • Referral sources
  • Payment processors
  • Advertising platforms
  • Healthcare technology vendors
  • Laboratory providers
  • Telehealth service providers

We use such information only for legitimate business and healthcare-related purposes.

Where Your Data Is Processed

Our website and service providers may process or store information in the United States. By using this website, you acknowledge that information may be transferred to and stored on servers located in the United States. If information is transferred internationally, we take commercially reasonable steps to protect information in accordance with applicable privacy laws.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss
  • Misuse

Security measures may include:

  • Encrypted communications where appropriate
  • Secure software platforms
  • Access controls
  • Password protections
  • Vendor security reviews
  • Staff privacy training

Despite these efforts, no security system can guarantee complete protection.

Data Breach Procedures

Totum Health maintains procedures to identify, investigate, document, and respond to suspected security incidents and data breaches. Where required by applicable law, affected individuals and regulatory authorities will be notified.

Automated Decision-Making

Totum Health does not use automated decision-making or profiling processes that produce legal or similarly significant effects on individuals. All healthcare decisions involve human review by qualified healthcare professionals.

Children’s Privacy

This website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Healthcare Regulatory Disclosure

Totum Health PLLC is a healthcare practice subject to applicable federal and state healthcare regulations. Certain information collected through healthcare-related services may constitute Protected Health Information (PHI) and is governed by our Notice of Privacy Practices. Where applicable, Totum Health complies with:

  • HIPAA
  • Illinois healthcare privacy laws
  • Applicable professional licensing regulations

California Privacy Rights

California residents may have additional privacy rights under applicable California law. Requests may be submitted to: info@livetotumhealth.com

Illinois Privacy Rights

Illinois residents may request information regarding:

  • Access to personal information
  • Correction of information
  • Deletion where permitted by law
  • Privacy practices

Certain legal exceptions may apply.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective immediately upon posting to the website. Continued use of the website constitutes acceptance of any revisions.

Contact Information

If you have questions regarding this Privacy Policy, your privacy rights, or our data practices, please contact:

Totum Health PLLC

Email: info@livetotumhealth.com Phone: (630) 448-2522 Website: https://www.livetotumhealth.com

Notice Regarding Healthcare Information

Information provided on this Website is intended for educational purposes only and should not be considered medical advice. Visiting this Website, submitting forms, downloading resources, or receiving educational content does not establish a provider-patient relationship with Totum Health PLLC. For personal medical concerns, please consult a qualified healthcare professional.